If you have tried the steps above and still receive the error, the dongle may be damaged, or the license file may be irrevocably corrupt. In this case, you may need to contact your Autodata provider to request a new license file or a replacement dongle.
To resolve this issue, follow these technical recovery steps: Reinstall Sentinel Drivers Unplug the USB dongle.
Run the installer package, restart your system, and reconnect your security key to let the hardware synchronize cleanly. 4. Resolve Network Adapter and MAC Address Discrepancies If you have tried the steps above and
The "hardware information does not match" error typically happens due to:
If the registry is fixed but you still get the error, clean out the old drivers. Unplug your physical USB dongle if you have one. Run the installer package, restart your system, and
Right-click the Autodata desktop icon or the main executable file ( AD3.exe ). Open properties: Select Properties from the context menu. Adjust compatibility: Navigate to the Compatibility tab.
(or x86) utility as an administrator to generate a new registration file for that specific hardware. Disable Memory Integrity : In Windows 10/11, the Core Isolation/Memory Integrity Unplug your physical USB dongle if you have one
If the dongle is physically dead (no LED on multiple PCs) or the HID has changed spontaneously (rare but possible due to power surge), you need a new dongle. Contact your Autodata distributor. They will send a replacement, but you will likely pay a fee (typically 50-100 EUR/USD for the hardware).