Agc Vicidial.php Jun 2026

Because the page is cached heavily, you may need to force a hard refresh (Ctrl+F5) or clear your browser's cache. Some VICIdial installations also use an agc.new/ directory for customized versions; verify you are editing the correct copy that is actually linked in your web server configuration.

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// Example: Override CallerID with AGC provided value if (!empty($agc_data['dynamic_callerid'])) echo "callerid_number=" . $agc_data['dynamic_callerid'] . "\n";

This division of labor means that vicidial.php acts as the "front door" for agents, constantly communicating with the backend Perl daemons and the Asterisk server to create a seamless calling experience. agc vicidial.php

Some users have encountered issues where the browser redirects to http://_/agc/vicidial.php after login attempts, resulting in "Page cannot be displayed" errors. This behavior typically indicates a misconfigured webroot setting in the VICIdial configuration, incorrect URL rewriting rules, or an improperly set document root in the web server.

Over the years, VICIdial’s interface has seen iterations, which can sometimes cause confusion. The standard version of the agent screen, generated by agc/vicidial.php , is often described by developers as the classic or "not-so-pretty stock version". Some customized distributions, like GoAutoDial, have introduced their own variations. In those builds, you might find a separate directory named agc.new that holds a visually updated interface, while the original agc/vicidial.php remains for compatibility. If you are customizing the interface for your own team, it is crucial to identify which version your VICIdial installation is actively using—whether the traditional agc or the newer agc.new .

Recording call dispositions, talk time, and pause durations. Key Features of the Agent Interface Because the page is cached heavily, you may

For modern deployments, consider migrating to the or the newer VICIdial WebSocket server – but until then, treat your agc processes with the respect they deserve. They work silently, but when they fail, the call center stops.

Vicidial is one of the world's most popular open-source contact center solutions. At the core of its functionality for agents—where the actual calling, talking, and dispositioning happens—is a specialized file: .

If possible, host the web server on the same local network as the agents to reduce network hops. // Example: Override CallerID with AGC provided value if (

After a call, agents use the agc/vicidial.php interface to categorize the call (e.g., "Sale," "No Answer," "Callback"). This data is essential for reporting and lead management. 3. Agent State Management Agents use the interface to toggle between: Waiting for calls. Paused: On break, in training, or in meetings. Dispo: Categorizing the last call. 4. Custom Scripts and Data Fields

For organizations building completely custom agent interfaces, the Agent API ( /agc/api.php ) provides programmatic access to all agent functions. The Agent API can handle logins, pauses, dispositions, transfers, hang-ups, dialing, callbacks, lead updates, campaign switching, DTMF sending, and recording control.

If you are struggling with a customized installation, experts can help you analyze Vicidial Crash Logs and optimize performance.

/vicidial/ : The administrative interface used by managers to configure campaigns, lists, users, and system settings. /agc/ : The portal dedicated entirely to front-line agents.

This API requires an active agent session and controls actions agents normally perform by clicking buttons on the AGC ( vicidial.php ). It can log agents in and out, pause and unpause agents, disposition calls, transfer calls, hang up, dial numbers, set callbacks, update lead data, switch campaigns, send DTMF, and control recordings.