The customer sees a list of USB devices currently attached:

: Ensure the module is allowed through Windows Firewall or other security software on both sides. Admin Rights

USB Redirector Technician Edition is the gold standard for professionals providing remote repair services for USB devices. When you are working with clients globally, the Customer Module is the bridge that makes the connection possible. Version 1.9.7 remains a highly sought-after release due to its stability and compatibility with various flashing and unlocking tools.

: The customer must run the module with administrative privileges to allow the software to capture and redirect USB traffic. USB Redirector Technician Edition 1.9.7 - IncentivesPro

: The customer must run the portable Customer Module as an Administrator . Enter Connection Info :

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Physically connect the device you want the technician to service into your computer's USB port.

The technician provides the client with the Version 1.9.7 Customer Module.

If you are a technician instructing a client on how to use v1.9.7, follow this simplified workflow:

Connecting OBD2 scanners plugged into a customer's laptop directly to a master mechanic's diagnostic software.

The customer module allows the user to explicitly share or unshare specific USB devices, giving them total control over what is accessed.

Ensure the technician has installed the matching USB Redirector driver pack compatible with the 1.9.x architecture.

: On the technician side, right-click the listed device and select Connect .

Understanding the Customer Module is best done through the context of a support session:

It runs as a single standalone executable file ( .exe ), leaving no registry clutter or leftover files on the customer's computer.

In many scenarios, the customer is behind a router that cannot be easily configured for port forwarding, or the technician has a dynamic IP address that changes frequently. In such cases, can be used to create a stable, publicly accessible tunnel to the technician’s computer.